Returns & Exchanges
At KidsCity.in, we want your little ones to love their new outfits, which is why we offer a hassle-free 7-day return and exchange policy on all unworn items with original tags. Whether it is a sizing issue or a change of heart, we are here to ensure your shopping experience is completely stress-free.
Initiate Request
Log into your KidsCity account, navigate to 'My Orders', and select the item you wish to return or exchange within 7 days of delivery.
Quality Check Preparation
Ensure the clothing is unwashed, unworn, and tucked safely into its original packaging with all brand tags and invoices intact.
Reverse Pickup
Our courier partner will arrive at your doorstep within 48-72 hours to collect the package at no additional cost to you.
Refund or Exchange Processing
Once the item passes our quality inspection at the warehouse, we will process your refund to the original payment method or ship your new size within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing